Return & Refund Policy

We want you to feel confident when shopping with ATI HAIR. Please read our return policy carefully before placing your order.

14-Day Return Policy

For eligible online purchases, you have 14 days from receiving your order to notify us that you wish to return it.

To request a return, please contact us at helloatihair@gmail.com within the 14-day period.

The customer is responsible for the cost of returning the product to ATI HAIR.

Return Conditions

To protect the quality and hygiene of our hair products, returned wigs and hair extensions must be handled with care.

When trying on a wig, we recommend wearing a wig cap.

Products must be returned in their original condition and must not have been altered beyond what is necessary to inspect or try the product.

Products that show signs of use, damage or alteration may be subject to a deduction from the refund amount where permitted by applicable consumer law.

This includes, but is not limited to:

• Lace that has been cut or altered

• Hair that has been coloured, bleached or chemically treated

• Hair that has been washed

• Hair that has been cut

• Hair that has been styled or altered using heat

• Hair that has been permanently altered or customized

• Products showing signs of extended wear or use

• Products affected by smoke, strong perfume, hairspray or other strong odours

Please return all original packaging, tags and accessories included with your order whenever possible.

Custom-Made & Customized Wigs

Custom-made and customized wigs are non-returnable, non-exchangeable and non-refundable.

This applies to wigs made or customized specifically according to the customer's individual choices, measurements or specifications.

Customizations include, but are not limited to:

• Length

• Density

• Colour

• Texture

• Cap size or individual measurements

• Lace

• Hairline

• Style

• Construction

• Cut

• Any other individual modification requested by the customer

Please make sure that all measurements, colours, lengths and customization choices are correct before placing your order.

Once a custom-made or customized wig has gone into production or customization, the order cannot be cancelled, returned or exchanged due to a change of mind.

This does not affect your rights if the product is faulty, damaged or does not correspond to what was agreed in your order.

Sale Items

Sale items purchased online may be returned within the applicable 14-day return period, provided they meet our return conditions.

Custom-made and customized wigs remain non-returnable and non-refundable, including when purchased during a sale or promotion.

Damaged, Faulty or Incorrect Orders

If you receive a damaged, faulty or incorrect product, please contact us as soon as possible at helloatihair@gmail.com.

Please include your order number, a description of the issue and clear photos or videos showing the problem.

Refunds

Once your return has been received and inspected, we will process the applicable refund.

If the product has been handled beyond what is necessary to inspect or try it and this has resulted in a reduction in value, a corresponding deduction may be made from the refund where permitted by applicable consumer law.

Refunds will normally be issued using the original payment method.

Return Shipping

Customers are responsible for the cost of returning unwanted products to ATI HAIR.

We recommend using a trackable shipping method and keeping your shipping receipt until your return has been received and processed.

For faulty, damaged or incorrect products, please contact us before sending the item back.

Contact Us

Before returning an item, please contact our customer service team:

ATI HAIR
Email: helloatihair@gmail.com

Please include your order number so we can assist you with your return.