At ATI HAIR, we are committed to ensuring that every order is prepared and shipped with care. Please review our shipping information before placing your order.

Worldwide Shipping

ATI HAIR offers worldwide shipping.

Estimated Delivery Times

Ready to Ship – Sweden: 1–3 business days
Standard Orders – Sweden: 3–10 business days
International Orders: 5–15 business days

Delivery times are estimates and may vary depending on the destination, shipping carrier and product ordered.

Ready to Ship Orders

Products marked “Ready to Ship” are already available in stock and can be dispatched quickly.

For customers in Sweden, the estimated delivery time for Ready to Ship products is 1–3 business days.

If your order contains both Ready to Ship products and products that require additional processing, your order may be shipped together once all items are ready.

Order Processing

Processing time may vary depending on the product ordered.

Products that are not marked Ready to Ship may require additional processing before shipment.

Custom-made and customized wigs require additional production time as they are made according to the customer's individual specifications.

Any specific production or processing time for a custom-made product will be stated on the relevant product page where applicable.

Shipping & Delivery

Once your order has been shipped, you will receive a shipping confirmation with tracking information.

Please make sure that your name, shipping address, postal code and contact information are correct before completing your order.

If incorrect or incomplete shipping information is provided, additional shipping charges may apply if the order needs to be resent.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather or other unforeseen circumstances.

International Orders, Customs & Duties

International orders may be subject to customs duties, import taxes, handling fees or other charges imposed by the destination country.

Where applicable, these charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated at checkout.

Customs processing may result in additional delivery time.

Unclaimed or Refused Packages

Customers are responsible for accepting and collecting their deliveries.

If a package is returned to ATI HAIR because it was not collected, was refused, or could not be delivered due to incorrect or incomplete information provided by the customer, additional shipping costs may apply before the order can be resent.

Any refund relating to a returned or unclaimed package will be handled in accordance with our Return & Refund Policy and applicable consumer rights.

Lost or Damaged Packages

If your order is lost or arrives damaged during delivery, please contact us as soon as possible at helloatihair@gmail.com.

Please include your order number and, in the case of damage, clear photos of the package and product where possible.

We will review the issue and assist you with the appropriate next steps.

Returns

For information regarding returns, exchanges and refunds, please refer to our Return & Refund Policy.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

ATI HAIR
Bondegatan 6
Stockholm, Sweden

Email: helloatihair@gmail.com
Phone: +46 73 712 93 69